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Insight · Performance

Why most KPI dashboards make decisions slower

More measures rarely mean better decisions. Dashboards built around questions, not data availability, are smaller — and faster to act on.

Written by

Anika Shah, Partner, Performance & Analytics

Anika Shah

Partner, Performance & Analytics

Published

Reading time

5 min

Person working at a desk against a bright window

Fig. · Performance

Sample image

Person working at a desk against a bright window

Fig. · Performance

Sample image

Dashboards grow because adding a chart is easy and removing one feels risky. A year later, the management team has sixty tiles, three versions of revenue and no faster way of deciding anything.

Dashboards grow; decisions don’t

Every extra measure costs attention. When everything is on the screen, the meeting debates which number is right instead of what to do about it. The dashboard has become a place to look, not a tool to decide.

Start with the decision

  1. List the five decisions the team makes every month.

  2. For each, name the one measure that would change the decision.

  3. Show those measures, against their baseline, and nothing else on the first screen.

Everything else can live one click away. What matters is that the first screen answers the questions the meeting actually asks.

If a measure wouldn’t change a decision, it doesn’t belong on the first screen.

Illustrative sample data. Provan, its people, clients, figures and sources are fictional and shown for demonstration only.

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About the author

AS

Portrait · 4:5

Anika Shah, Partner, Performance & Analytics

Anika Shah

Partner, Performance & Analytics · leads

Performance & Analytics

Builds the management view finance teams wish they had: one KPI tree, one model, one monthly pack the board actually reads.

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05

Next step

Sound familiar?

Talk to Anika.

Anika Shah wrote this and leads the related service. A 30-minute call is enough to tell whether it applies to your business.

Your request

≤ 1 working day

A partner replies

We’ll respond within one working day.

05

Next step

Sound familiar?

Talk to Anika.

Anika Shah wrote this and leads the related service. A 30-minute call is enough to tell whether it applies to your business.

Your request

≤ 1 working day

A partner replies

We’ll respond within one working day.

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