S.02
Service
Faster cash, reliable delivery, lower cost to serve.
Improve how the business operates by identifying inefficiencies, strengthening processes and improving operational performance.
Who it’s for
COOs and operations leads whose performance varies by site, shift or month.
$40M–$500M revenue
Multi-site operations
COO or operations lead owns the brief
02
When to call us
If this sounds familiar, it’s this service.
Clients rarely arrive asking for Operational Excellence. They arrive with one of these.
Situation 01
The problem
Orders turn into cash slowly because terms, invoicing and collections are owned by different teams.
Why it matters
Each extra ten days of receivables on $100M of revenue ties up about $2.7M — cash that growth then has to borrow.
Receivables days drift up every quarter
Growth needs more working capital, not less
Nobody owns the order-to-cash number
Situation 02
The problem
The same process performs differently by site, shift or month, and results depend on who is working.
Why it matters
Inconsistency shows up as late deliveries, overtime and lost customers long before it shows up in the accounts.
The same process performs differently by site
Firefighting replaces planning
Targets are met by heroics
03
What you receive
Yours to keep and run.
Everything is built on your data and in your tools, and handed over with its definitions.
Assessment + loss map
Delivered week 3
Process maps · pilots
Delivered week 6
KPI pack + cadence
Delivered week 10
Roadmap + playbooks
Delivered week 12
04
Timeline & format
Phase by phase.
The longest typical engagement is shown. Shorter scopes compress the middle phases; the baseline and the measurement never move.
01 ·
Weeks 1–3
Walk the process, pull the data and agree the baseline in writing.
02 ·
Weeks 4–6
Redesign the constraint and prove it in a pilot.
03 ·
Weeks 7–10
Roll out with your teams, on a weekly KPI cadence.
04 ·
Weeks 11–12
Verify the result against the baseline and hand over.
01
Team
Partner + 2–3 consultants
02
Cadence
Weekly KPI review, 30 minutes
03
On site
2–3 days a week
04
Your time
Process owners, ~4 hours a week
05
Who leads it
In every weekly review.
TR
Portrait · 4:5
Partner, Operations
Fifteen years running and fixing plants and networks. Starts every engagement on the floor, with the data the client already has.
Previously
Operations director, industrial manufacturer
Lean programme lead, advisory practice
Sectors
Manufacturing · Logistics · Distribution
06
Fee & what's included
Fixed fee, agreed in writing.
The fee covers a typical mid-market scope. You receive the exact scope and fee in a written proposal within a week of the first call.
Included
On-site diagnosis at every location in scope
Pilot design, run and evaluation
Training for supervisors and process owners
Statement of result signed off by finance
Not included
Capital equipment or software licences
Ongoing managed service after handover
Travel outside the US and UK, billed at cost
07
Related results
2 published cases.
Every Operational Excellence case on the site, with its baseline, timeline and source.
08
Questions
Before you call.
Specific to this service. Fees, timing and confidentiality are covered in the general FAQ.
01
02
03
