01

Case study · PRV-014

Order-to-cash cut from 62 to 34 days in 14 weeks

Credit terms, invoice accuracy and collections cadence rebuilt around one weekly cash number.

Client

Regional logistics operator

$140M revenue · 1,100 staff

Industry

Logistics

Service

Operational Excellence

Length

14 weeks

Year

2025

Statement of result · Order-to-cash cycle

Sample data

Before

62 days

−28 days

After

34 days

Change

−28 days

Relative

−45.2%

Timeline

14 weeks

Cash released

$4.1M

Baseline 62

Source

Client ERP export, Q1 vs Q3 2025; reviewed by the client's CFO.

Steel-framed warehouse hall with racking

Fig. · Client site — Regional logistics operator

Sample image

Steel-framed warehouse hall with racking

Fig. · Client site — Regional logistics operator

Sample image

01 · The question

Why does it take 62 days to turn a delivered order into cash — and which part of that can be removed without losing customers?

02 · What we found

—

—

7.4% of invoices went out with errors, and each one added weeks before the customer would pay.

7.4% of invoices went out with errors, and each one added weeks before the customer would pay.

—

—

41% of customers were on non-standard terms, most agreed by sales without finance sign-off.

41% of customers were on non-standard terms, most agreed by sales without finance sign-off.

—

—

Collections chased the largest balances rather than the oldest, so small debts aged past 60 days.

Collections chased the largest balances rather than the oldest, so small debts aged past 60 days.

03 · What we did

We fixed invoice accuracy at source, reset terms to three standard bands with exceptions approved by the CFO, and rebuilt collections around one weekly cash number with named owners.

Deliverable · Weekly cash dashboard

Sample · PRV-014

Weekly cash dashboard

Measure

Result

Result

Note

Order-to-cash cycle

Order-to-cash cycle

34 days

34 days

Target 38

Target 38

Invoice error rate

Invoice error rate

2.1%

2.1%

From 7.4%

From 7.4%

Receivables > 60 days

Receivables > 60 days

7%

7%

From 18%

From 18%

Customers on standard terms

Customers on standard terms

88%

88%

From 59%

From 59%

Regional logistics operator

Operational Excellence ·

2025

04 · What happened

Order-to-cash fell from 62 to 34 days by week 14 — four days better than target — releasing $4.1M of working capital. The weekly cash review continues without us.

Before

62 days

−28 days

After

34 days

Before

62 days

After

34 days

Timeline

14 weeks

Source

Client ERP export, Q1 vs Q3 2025; reviewed by the client's CFO.

Illustrative sample data. Provan, its people, clients, figures and sources are fictional and shown for demonstration only.

03

Client voice

“

We had tried to fix collections three times. Provan put a baseline on the table in week two, and every decision after that was argued against it.”

Marta Lindqvist

Chief Financial Officer

Regional logistics operator,

$140M revenue · 1,100 staff

Stmt.

Baseline vs result

Before

62 days

−28 days

After

34 days

Source

Client ERP export, Q1 vs Q3 2025; reviewed by the client's CFO.

Back to the result

05

Next step

Facing something similar?

Talk to Tomás.

Tomás Rivera leads Operational Excellence. A 30-minute call is enough to tell whether a result like this is within reach for you.

Book a call

View Operational Excellence

Your request

≤ 1 working day

A partner replies

We’ll respond within one working day.

05

Next step

Facing something similar?

Talk to Tomás.

Tomás Rivera leads Operational Excellence. A 30-minute call is enough to tell whether a result like this is within reach for you.

Book a call

View Operational Excellence

Your request

≤ 1 working day

A partner replies

We’ll respond within one working day.

05

Next step

Facing something similar?

Talk to Tomás.

Tomás Rivera leads Operational Excellence. A 30-minute call is enough to tell whether a result like this is within reach for you.

Book a call

View Operational Excellence

Your request

≤ 1 working day

A partner replies

We’ll respond within one working day.

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